In case you have an emergency during your trip and you require assistance, there will be an emergency line available for you 24/7. This number will be provided in your final confirmation documents.

Any foreign consulate can provide a list of area doctors who speak English. If you get sick, consider asking your hotel concierge to recommend a local doctor. Many hospitals also have walk-in clinics for emergency cases that are not life-threatening; you may not get immediate attention, but you won’t pay the high price of an emergency room visit.

• At the airport: Pick-up at airports will be upon arrival of your flight (That´s why is so important to have the most accurate and update flight information). Our guide or driver will be waiting for you, outside the baggage claim area, you will only have to look for a sign with your name on it.
• For tours and transfers: Pick-up for tours will be from the reception desk/hotel lobby. At the end of your Day by Day document you will find the name and phone number of each of our local representatives and our emergency phone number, in case you can't make contact with out driver/guides.

Keep in mind that if you have booked a shared service, you will be sharing the tour/transfer with more people. This means that the vehicle will stop in different hotels and this can mean a 10-15 minute delay in pick-up time.

Some tours/services do not include transportation to the meeting point. In those cases, you have to make your own way to the meeting point indicated in your final documents.

Please check in directly with each airline 24hs before departure:

• Aerolíneas Argentinas: https://www.aerolineas.com.ar/?activeTab=checkIn
• LATAM Airlines: https://www.latamairlines.com/ar/es/check-in
• SKY Airline: https://check-in.skyairline.com/es/argentina/

During the check-in process, please make sure to:

• Select your preferred seats.
• Download your boarding passes and keep them accessible on your phone or printed.

Make sure you have your passport, flight tickets, travel insurance information, and any required visas or entry documents.

For any questions during your trip, please contact us at customerservice@sayhueque.com.

For urgent assistance, our emergency number is:
+54 9 11 5720 9905 (also available via WhatsApp, 24/7).

The following items are generally prohibited or restricted on flights to and within South America. Regulations may vary slightly by airline and destination, so always check with your airline before travelling.

In Carry-on Baggage
Do not pack:

• Sharp objects (knives, scissors with long blades, box cutters, razor blades).
• Firearms, ammunition, or replica weapons.
• Tools that could be used as weapons (hammers, drills, screwdrivers over permitted lengths).
• Flammable substances (fuel, fireworks, lighter refills).
• Self-defense items (pepper spray, stun guns).
• Liquids, gels, and aerosols exceeding 100 ml (3.4 oz) per container. All liquids must fit inside one transparent, resealable bag with a maximum capacity of 1 litre.
• Sporting equipment such as baseball bats, golf clubs, or trekking poles (unless permitted by the airline).

In Checked Baggage
Do not pack:

• Spare lithium batteries or power banks (these must travel in carry-on baggage).
• E-cigarettes or vaping devices (carry-on only; charging them onboard is prohibited).
• Explosives or flammable materials.
• Compressed gas cylinders (unless specifically approved).
• Corrosive or toxic substances.

Lithium Batteries & Electronics

•  
• Power banks and spare lithium batteries must always be carried in your carry-on baggage.
• Devices containing lithium batteries (laptops, cameras, phones) are generally allowed in both carry-on and checked baggage, although carry-on is recommended.
• Damaged or recalled lithium batteries should never be transported.

Food & Agricultural Products

Restrictions vary by country. Fresh fruit, vegetables, meat, dairy products, seeds, and plants may be prohibited or require declaration upon arrival. Always check the customs regulations of your destination before travelling.

Prescription Medication

Carry medications in their original packaging and bring a copy of your prescription, particularly for controlled substances or injectable medications.

Helpful Tip
If you're unsure whether an item is allowed, pack it in your checked baggage (if permitted) or contact your airline before departure.
Sources:

• International Air Transport Association (IATA): https://www.iata.org
• International Civil Aviation Organization (ICAO): https://www.icao.int
• Transportation Security Administration (TSA) – Liquids & prohibited items (widely adopted international guidance): https://www.tsa.gov/travel/security-screening/whatcanibring

We recognize that tourist safety is a top priority for our clients. With that in mind, here are some important tips to always keep in mind when traveling:

• Avoid wearing jewelry or high-value items.
• Stay aware of your surroundings..
• Take care of your personal belongings (e.g., don't leave items unattended on the beach)
• Consult a guide or hotel staff for recommendations on safe places to visit and areas to walk
• Avoid walking down poorly lit streets.
• Choose to take an Uber or taxi at night.